Virgin have cancelled the outward portion (not sure how they expect us to travel back from LAS Vegas if we didn't go in the first place?) Virgin Australia has also set up a dedicated customer care hub on our website to deal with the surge of customer queries and travel changes. 280884 of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869. Virgin Holidays has also agreed to refund holidays cancelled on or after 1 November within 14 days as per package holiday regulations, and will be submitting regular progress reports to the CMA. It told us that newer customers travelling up until 30 September 2020 will now be able to re-book their holidays up until 31 December, for no fee. By: Grant Bradley. This service is available to Virgin Money Credit Card and Virgin Atlantic Credit Card customers only. Some travellers have been waiting for months to get their money back on flights cancelled because of the coronavirus pandemic. Virgin Holidays has committed to the CMA to refund all customers whose package holidays were cancelled due to the pandemic. A Virgin Atlantic spokesperson said: âWe understand the difficulties that Covid-19 and Tier 4 restrictions pose to some of our customers. Virgin said: âWe understand the difficulties that Covid-19 and tier 4 restrictions pose to some of our customers. New South Wales Health Minister Brad Hazzard, who lives on Sydney's Northern Beaches, has pleaded with Virgin for a Christmas airfare refund and defended travelling from a Covid hot spot. FURIOUS Brits have blasted Virgin Holidays for failing to refund thousands of pounds FOUR months after cancelling their trips. How can we get a refund from Virgin Atlantic? Presumably if they go under I won't get anything and I just think that's wrong. Discounted Virgin Australia Lounge Memberships and offers year-round. Coronavirus medical and repatriation cover To cover you if youâre infected when youâre away. Virgin Atlantic Refund Action Group (Not Virgin Holidays) has 3,258 members. COVID-19 and Virgin Experience Days ; Buying Experiences during COVID-19 We might be locked down again, but you can still shop all the very best from the world of experiences. Coronavirus cancellation cover Youâll need this if you want to be able to claim on insurance for refunds if COVID-19 stops you travelling for any reason. Covid-19: Full refund for cancelled flights is 'matter of principle', says Matta By CHESTER CHIN. Wherever we say that we will âconsiderâ claims, be aware that this will be done in line with existing terms and conditions, taking into account our customersâ individual circumstances. You can use this form to claim a refund on travel, holidays and events booked on your credit card that have been cancelled due to coronavirus. The CMA has received formal commitments that all will be processed 'without undue delay'. See whether you're eligible for a refund for travel in Europe. Mine 28th, so they won't consider issuing a refund until after Saturday 25th - which to me seems like delay tactics. Covid-19 coronavirus: Virgin Australia moves to close NZ operations. Covid-19 travel advice hub Flexible no change fees ... we canât refund the difference. The online travel agent becomes the latest operator accused of dragging its heels to agree a refund timetable with the CMA. Virgin Atlantic launches new COVID-19 test trial on Caribbean holidays to beat quarantine ... Ryanair slams online travel agents in refund battle [INTERVIEW] Related articles. Undertakings published. There is also a commercial policy available for guests wishing to change their travel due to COVID-19. Read the latest information on train disruptions due to Coronavirus (COVID-19). Save 10% on select domestic and international flights. The airlines were rated below rivals Jet 2, Tui, British Airways and easyJet in a poll of customers on cancellation claims. 16 ⦠As a result of the COVID-19 global pandemic, ⦠Insurances: Virgin Car Insurance, Virgin Home and Contents Insurance, Virgin Travel Insurance, Virgin Income Protection and Virgin Life Insurance are promoted by Virgin Money (Australia) Pty Limited (âVirgin Moneyâ) as the Authorised Representative No. 24 Mar, 2020 11:18 PM 4 minutes to read. Coronavirus cases in the state have since surged, but Virgin says she is not entitled to get her money back as she made the decision to cancel herself. Where a customer is unable to travel for ⦠Virgin Australia guests with new or existing international bookings through to 30 June 2020 have the option to change their flight to a later date and/or to a different ⦠Many Virgin Atlantic flights have been cancelled in the Covid ⦠Aviation, tourism and energy writer for the NZ Herald. Virgin Atlantic told Money Saving Expert.com that it is working through refund requests based on how long they have been waiting. 2) If you want a refund, applying online may be (slightly) quicker than phoning up. We are owed £1,163 for cancelled flights and have been waiting for many months. COVID-19: Ryanair and Virgin Atlantic rated worst in refunds survey. Passengers due to fly with Virgin Atlantic have been told they could face a 90 day wait for a refund on their cancelled flights. When we say âcoronavirusâ, we mean COVID-19, SAR-COV-2 (severe acute respiratory syndrome coronavirus), as well as any variation or mutation of these conditions. Virgin Holidays joins Tui and Thomas Cook in cancelling holidays after latest coronavirus restrictions. Receive two complimentary Velocity Pilot Gold memberships when reaching $2,000. Answer 31 of 123: I have a return flight for the end of the month booked. Our ratings will tell you how much COVID-19 cover an insurer has. If you want a cash refund, you'll need to get in touch to ask for one. Virgin Atlantic, which secured a rescue deal to secure its future during the pandemic, said a backlog of refunds was completed in November and apologised. ... "Customers due to depart by 12 February 2021 will be offered a refund for their holiday. With Virgin Holidays, the simplest way is online, using the refund request links in the email you should have received letting you know about the cancellation and the 'Manage my booking' portal. Once we receive your open ticket request, weâll update your booking and ... (including Economy Light) on all routes in Virgin Atlanticâs international network, and for tickets booked with us on our codeshare flights - ⦠Virgin still refusing to do anything with my request for refund - when was your flight scheduled for? Virgin Australia is offering flexible booking options for impacted guests and those who wish to change their travel due to COVID-19. Virgin Australia Void, Cancellation and Refund Policy 2 If agent raises a Refund request via BSP Link, even though the agent is able to auto-process the Refund in the GDS, Virgin Australia will process the Refund request, irrespective of scenario/situation or waiver code and charge an administration fee. COVID-19: LoveHolidays agrees £18m refund timetable - regulator. Virgin Atlantic will only refund you for the flights it has cancelled. It is an unprecedented time. Receive monthly progress reports from a dedicated account management team. More than 4,000 sun-seekers have joined a campaign called Virgin No Re⦠A Virgin Holidays spokesperson said: âWe welcome recognition from the CMA that COVID-19 has resulted in extraordinary pressure being placed on package holiday businesses, including Virgin Holidays. We are pleased to confirm that an outstanding 1,300 refunds with a value of £4.2m will be processed by the end of 23 October, as planned and communicated to our customers. Virgin Holidays has received 53,000 refund requests since March 1, totalling £203million. Where a customer is unable to travel for any reason, we offer as much choice and flexibility as possible to help them change or amend their plans, with a name change and two date change fees waived for a new travel date up until 31 December 2022. Earn travel credits when you spend $20,000 or more on eligible flights