flintshire council complaints

REPORT DETAILS 1.00 BACKGROUND TO THE FLINTSHIRE STANDARD 1.01 In June 2013 the Council adopted a local resolution process, called the Flintshire Standard, as an alternative to referring complaints about behaviour, from Members and/or Officers History and Heritage from Aura Libraries Family, Local and general history resources from Aura libraries. Flintshire Council … If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form. - View your submitted reports. 3270 FLINTSHIRE COUNTY COUNCIL CABINET RECORD OF DECISION DATE OF MEETING: 21 JUNE 2016 AGENDA ITEM NO. The local authority originally agreed to provide it at her home in February 2017, but the resident filed a complaint after experiencing delays. Public Services Ombudsman for Wales 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ You can write to us in Welsh and we will reply in Welsh. COMPLAINTS over anti-social behaviour problems in a town in Flintshire could lead to a master plan being drawn up to regenerate the area. It follows a councillor being forced to make a public apology after questioning whether the local authority’s handling of a housing application should be referred to the A spokesman for Flintshire Council said the community and business protection service, in line with councils across the UK, will be responding to complaints of non-compliance. The Council’s performance in relation to complaints … Flintshire Council … For family support our social prescriber sits on Flintshire Council’s Early Help Hub. Awaiting classification. A council has had to shut the car park to a popular country park due to the number of visitors flouting lockdown rules. v.1 Concerns about drug dealers taking over the homes of vulnerable tenants are among the many complaints dealt with by a It also concludes that the Council failed to give due consideration to Mr R’s right to quiet and peaceful enjoyment of his home, as set out in the Human Rights Act 1998. 5 REPORT OF: Chief Officer (Planning and Environment) SUBJECT: FOOD SERVICE PLAN FOR FLINTSHIRE OVER 60 complaints were made against Flintshire council in 2019-20, investigations by the Public Services Ombudsman show. Flintshire Council has revealed details of the dozens of anti-social behaviour incidents reported to it each year relating to council properties. Either in a calendar or tax year is sufficient information. FLINTSHIRE County Council is investigating a number of serious complaints against candidates standing in next week’s local elections. Flintshire Council has been made to apologise and pay £500 to a woman who waited almost two years to have a fence put up. We are funded through our partnerships with Betsi Cadwaldr University Health Board, Integrated Care Fund, Flintshire County Council and Families First. Flintshire County Council’s website said I could either “submit an online enquiry, alternatively download the Flintshire App!” (the exclamation mark led me to expect something spectacular - I was about to be disappointed). Tel: 01352 744000 You can find individual contact details for all our staff in our staff directory Our postal address is: Flintshire Local Voluntary Council, Corlan, Unit 3, Mold Business Park, Wrexham Road, Mold, Flintshire CH7 1XP North Wales Kingdom representatives said it acts swiftly whenever complaints are made against its officers. All our documents are available in both Welsh and English. But its methods have led the council to recommend cutting ties with the firm. The Council has a duty under Section17 of Flintshire County Council wants to learn from this feedback and use the experiences to improve services for everyone who uses them. The local authority believes that if the issues are not addressed, it could hamper the town’s future prospects. I’ve had bad experiences with online Flintshire County Council Flintshire County Council is the unitary local authority for the present-day Welsh administrative county of Flintshire, one of the administrative subdivisions of Wales. RECORD NO. Flintshire Council workers were sent out to remove what the local authority described as “inappropriate” graffiti from Sealand Road earlier this week. CONCERNS about drug dealers taking over the homes of vulnerable tenants are among the many complaints dealt with by a local authority within the last 12 months. Flintshire Council has revealed details of the dozens of anti-social behaviour incidents reported to it each year relating to council properties. Library services to customers Discover the full range of services offered by Aura Libraries. Flintshire County Council’s Chief Officer for Streetscene and Transportation, Steve Jones, said: “Streetscene Services received complaints last week from members of the public in relation to a white bike being placed on the roundabout at Mold Road, Connah’s Quay which was distracting drivers and causing visibility issues. FEATURES There are many features to the FCC App, you can: - Access your council news, events and visitor information. The annual report contains information about the number and type of complaints received and also provides details of The report finds that Flintshire County Council failed to take timely and appropriate action to deal with the car wash, which was causing Statutory Nuisances of noise and chemical and water spray. FLINTSHIRE COUNTY COUNCIL FOOD SERVICE PLAN 2017-18 INTRODUCTION The Service Plan relates to the year commencing 1st April 2017 and ending 31st March 2018. Compliments and Comments are recorded on a database and details are passed to the appropriate Directorate for information. - Integrated help. Response by Flintshire County Council to Research for Action on 4 June 2019. It covers the service provision for the Food Safety, Food Standards and Feed Thank you in advance, Yours faithfully, Rolf Eastoe Spotted a problem or need to let us know about something? Wrexham Council have come to a ‘temporary management arrangement’ with Flintshire Council that will see a top council officer coming in on loan until a permanent appoint can be made. Flintshire Council says it has received an increasing number of concerns about crime in Shotton. Flintshire County Council and Refurbs partnership that they have been successful in their joint application to the ‘Green Recovery Circular Economy Fund 2020-21’ to bring funding to Buckley for a new and exciting project in the town centre. Dear Flintshire County Council, Could you please tell me the annual volumes of mail the council sends and receives on an annual basis. This will not lead to a delay in responding. Flintshire Council’s planning chief has hit out over “unwarranted and unfounded” criticism of his staff. v.1 Concerns about drug dealers taking over the homes of vulnerable tenants are among the many complaints dealt with by a The corporate complaints policy will be reviewed to ensure it is clear who should have overall responsibility for investigating and responding to complaints where the matters concern different departments in the Council. Manager, Flintshire County Council, County Hall, Mold, Flintshire CH7 6NB, or [1][email address] Freedom of Information Act: Complaints Procedure This procedure is exclusively for dealing with complaints in relation to the operation of the Freedom of Information The leader of Flintshire Council has said the Covid “emergency situation is far from over” and has appealed to the public for continued support and cooperation “to protect health and lives.” The Covid infection rate in Flintshire is the secondest highest in Wales behind Wrexham, it has been driven by the more infectious Kent strain of Coronavirus identified just before Christmas. For over 18’s support our social prescribers sit in Flintshire Council’s Single Point of Access (SPOA). Flintshire Local Voluntary Council > Contact We welcome your questions, enquiries and comments. Flintshire Library Catalogue Search the library catalogue, reserve and renew items. Flintshire County Council Complaints Procedure Compliments, Comments and Complaints from our customers helps us to improve our services now and in the future. Download the FCC Local Services App to report your issues directly to the Flintshire County Council and have local news and events information at your finger tips. Flintshire Council) At the hearing, Begum pleaded guilty to both offences and was ordered to pay £2,115 within 28 days ... Four Covid skin complaints everyone should look out … Complaints handling is available on the Fife Council website via ‘Customer Support.’ The first step is to call on the complaints line 03451 55 00 00. • Flintshire Council Customer Services • Public Services Ombudsman • Welsh Language Commissioner • Fundraising Regulator • Information Commissioners Office Your personal information By using our complaints procedure, you are agreeing that we can use